About the Webinar

On February 5, 2025, we marked the Official Launch of the Africa Federation of Global Business Services (GBS) Associations, a pioneering initiative uniting national industry associations, trade and investment promotion agencies across the continent.

This landmark event brought together industry leaders to discuss the growth potential, challenges, and strategies shaping Africa’s GBS/BPO and ITO sectors.

Key Topics Covered in the Webinar

• Launch of the Africa Federation of GBS Associations: Objectives, vision, and key initiatives.
• Africa’s GBS/BPO Growth Opportunities: Insights into the latest market trends, workforce expansion, and competitive positioning.
• Regional Perspectives and Highlights: Insights from the Regional Steering Committee Members.
• Challenges & Solutions: Addressing investor concerns, talent development, and infrastructure needs.