Unlock Africa’s immense potential in the Global Business Services (GBS), BPO, Professional Services Outsourcing (PSO) and Digital / IT Outsourcing (ITO) segments. We aim to showcase and position Africa as a global leader in outsourced business services and digital transformation through collaboration, innovation, and a shared vision for progress.

Our mission is to foster economic growth, nurture sustainable jobs, empower communities and support global clients and customers by driving excellence in business services outsourcing across Africa.
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Building a Coordinated Pan-African Global Business Services Ecosystem
Africa’s Global Business Services (GBS) sector has entered a defining phase. Across the continent, we are witnessing the expansion of business process outsourcing (BPO), IT outsourcing (ITO), and digital services capabilities in multiple markets. Service delivery hubs are maturing.

Introducing The Africa Federation of GBS Associations
Join us on 5th February at 15h00 sast (GMT+2) for the inaugural webinar of the Africa Federation of GBS Associations, “Introducing the Africa Federation of GBS Associations”, on 5th February.
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Join the movement shaping Africa’s future in the Global Experience and Digital Economies.