Governance Structure

Governance Structure:

  • Steering Committee: Guiding our mission with strategic oversight and leadership from top industry experts.
  • Board of Members: Overseeing governance, ensuring compliance, and providing strategic direction.
  • Advisory Board: Globally recognized thought leaders, offering expert insights and industry trends to enhance the Federation’s initiatives and impact.

Steerco members:

Amal Hassan | Africa GBS Federation

Amal Hassan

West Africa

Representative, Outsource to Nigeria

Chantal Kayonga | Africa GBS Federation

Chantal Kayonga

Central Africa

Representative Rwanda GBS Growth Initiative

Reshni Singh | Africa GBS Federation

Reshni Singh

Southern Africa

CEO, BPESA, South Africa

Rolana Rashwan | Africa GBS Federation

Rolana Rashwan

North Africa

International Consultant, GIZ & ITIDA representative, Egypt

Wondwesen Zewdie | Africa GBS Federation

Wondwesen Zewdie

East Africa

President, Ethiopian Outsourcing Association

Our Partners:

We collaborate with leading organizations such as Genesis GBS, Rod Jones Consulting, The THRIVE Coalition, GBS.World, and more to accelerate growth and innovation in Africa’s for GBS, CX, BPO, and ITO sectors.