GBS Consulting, Research & Strategy
Your Gateway to African GBS Strategy, Research & Delivery
Powering Africa’s Global Business Services Growth Through Data, Strategy and Execution
Unlocking Africa’s Potential as a Global Services Powerhouse
The Africa Federation of GBS Associations serves as the gateway for governments, development partners, and donors to access world-class market research, strategic planning, and implementation support for Africa’s rapidly growing GBS and BPO sectors. These services are delivered with trusted and internationally recognized expertise in GBS diagnostics, investment strategy, and ecosystem development.
What We Offer
One door. Multiple solutions. Tangible results.
The Africa Federation of GBS Associations is the continent’s central platform for GBS market intelligence, strategic advisory, and implementation support. Through our accredited technical partners, we enable governments, development agencies, and donors to scale impactful GBS initiatives — from insight and strategy to execution.
Our Core GBS Consulting, Research & Strategy Services
We connect donor-funded projects and national initiatives with vetted, best-in-class expertise to drive job creation, investment, and inclusive digital growth in Africa.
| Service Pillar | What We Deliver |
|---|---|
| 1 GBS & BPO Market Diagnostics | Country/location market analysis, ecosystem profiling, benchmarking, readiness assessments, value chain mapping |
| 2 Source Market & Investor Research | Deep research and insights into buyer/investor needs, outsourcing patterns, investment priorities, demand-side barriers and enablers |
| 3 Value Proposition Development | Data-led narratives to position locations as credible, investment-ready destinations |
| 4 National GBS Strategies & Masterplans | End-to-end, full-scale strategy development for national and regional GBS ecosystem growth |
| 5 Workforce & Skills Development Strategies | Future skills mapping, workforce readiness diagnostics, and inclusive skilling strategies |
| 6 Implementation Support | Program coordination, KPI frameworks, PMO support, and performance tracking |
Why Work Through the Africa GBS Federation?
| Federation Advantage | How It Benefits You |
|---|---|
| Pan-African Reach | Operates across 25+ countries through member associations |
| Neutral & Credible Platform | Ideal entry point for donors and partners looking to engage regionally |
| Efficient Fund Channeling | Skip lengthy tender processes — work through pre-qualified delivery partners |
| Results-Oriented Framework | Built around job creation, export revenue, inclusion and global competitiveness |
| Revenue Reinvestment Model | 20% of project fees reinvested into GBS ecosystem building and capacity support |
Who Should Partner with Us?
This solution is ideal for:
- Philanthropic Donors & Foundations
- Development Partners
- Investment Promotion Agencies
- Ministries of ICT, Trade, Industry, and Youth
- Digital Economy Stakeholders & Ecosystem Enablers
- Private Sector Operators and Enterprises
Our Lead GBS Consulting, Research & Strategy Partner
Let’s Build Africa’s GBS Future. Together
If you’re looking to launch or scale GBS research, strategy or implementation projects in Africa, the Africa Federation of GBS Associations can deliver actionable insight and execution for your GBS growth goals.
Contact: info@africagbsfederation.org
Website: www.africagbsfederation.org