Mission & Vision

Our Vision:

At the Africa Federation of GBS Associations, we believe in Africa as the next global frontier for outsourcing and business services. Our vision is to promote the continent as a premier destination for GBS, CX, BPO, and ITO services, fostering economic development, job creation, and digital empowerment across nations.

Our Mission:

We unify national industry associations and trade, and investment promotion agencies to drive excellence, innovation, and impactful change in Africa’s GBS, CX, BPO, and ITO sectors. We’re committed to shaping a new narrative of global leadership, social impact, and business excellence by leveraging Africa’s rich human capital and diverse markets.

Glossary of Terms

  • Business Process Outsourcing (BPO)
  • Customer Experience (CX)
  • Finance & Accounting (F&A)
  • Global Business Services (GBS)
  • IT Outsourcing (ITO)
  • Legal Services Outsourcing (LSO)
  • Professional Services Outsourcing (PSO)